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Laptop with a feedback speech bubble on an orange screen.

Customer feedback program

Take part in the igus® customer feedback program. Share your experience and help us shape the future of our digital products. We look forward to hearing your views and finding out how we can meet your requirements better. Your contribution is decisive - let's move forward together.

Exclusive insights and influence

By participating in our user program, you have the unique opportunity to influence the development of our digital products and services. Your contributions will have a direct impact on the design and functionality of our product range, and ensure that your preferences and needs are taken into account.

Direct communication and personal support 

As a participant, you can communicate with our product development team and ask questions about our digital products and services, express concerns and give feedback.

Shaping the future of digital products with us

You are involved when it comes to the direction of our future offerings. Your feedback and ideas will play a crucial role in how our digital products and services are developed to better fulfil your needs.

Our program in detail: insight into our approach

Mobile feedback prototype on a smartphone in front of the webshop on the laptop.

Clickable prototypes

You will receive access to our clickable prototypes via a link, where you can test our digital solutions interactively and independently. We use your feedback to work on realising your requirements in an iterative process. There are no right or wrong answers - it's all about receiving and implementing your honest and unfiltered feedback.

A customer gives feedback on a laptop with rating icons and stars.

Surveys

We send you surveys on the igus digital topics and products that you come into contact with on a daily basis in order to incorporate your expert opinion into our design processes. It is clear to us that in order to become better at solving your problems, we need to take your point of view as a basis.

Person in a video call with a feedback interview on the laptop.

Online interviews

In online interviews, you have the opportunity to share your personal suggestions for improvement and wishes with our specialists. In these interviews, we collect direct feedback and have the opportunity to discuss and analyse in-depth problems.