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Thank you for your interest in our business and our websites. We take the protection of your personal data and your privacy very seriously. Hereinafter we would like to inform you about the handling of your data. The responsible party is:
igus SE & Co. KG
Spicher Str. 1a
D-51147 Cologne
Phone: +49 2203 9649 0
Fax: +49 2203 9649 222
E-mail: info@igus.eu
You can contact our data protection officer using the following contact details:
Mr. Markus Strauss
tacticx Consulting GmbH
Walbecker Strasse 53
47608 Geldern
e-mail: de-data-protection@igus.net
When you utilise a service provided by igus® SE & Co. KG, such as using our websites or applying for a position, we will process your personal data.
We process your data strictly confidentially and only for the purpose we stated to you when collecting the data. Our standards for processing your data are the General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG), the Telecommunications-Digital Services-Data Protection Act (TDDDG) as well as any other applicable data protection regulations.
With each visit of our websites, we collect a series of general data and information, including personal data through our systems. The following data is saved within the log files of our websites:
When processing this data, we draw no conclusions on your person. There is no personal evaluation, evaluation for marketing or profiling of any kind.
The legal basis for the processing of this data is Art. 6 (1) (f) GDPR. This processing of data is strictly necessary for the provision of our websites as well as to ensure the safety and stability of our systems. Within this lies our legitimate interest. There is no way to use our websites without such processing of data, i.e. you have no option to object.
Your data is deleted upon exiting our websites and ending the current session. Your IP-address will be deleted within 7 days of the end of your visit.
Our websites utilise cookies. Cookies are saved on your device and then transmitted to our website. A cookie contains a characteristic string which enables a clear identification of your web browser upon repeated visit.
You many configure the handling of cookies yourself. By adjusting your browser settings, you are able to deactivate or restrict the transfer of cookies. Previously saved cookies can be deleted at any time. This can also happen automatically. If cookies are deactivated for ours website, this may result in you not being able to fully utilise all of our website’s features.
You can find more information in our cookie policy.
We have integrated the services list below provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). When using these services, Google may process your personal data. In this event it is possible that Google may also transfer your personal data towards an US American server. For more information, please refer to the Google privacy policy.
We have no influence over which personal data Google processes and how that data is processed by Google. According to Google's privacy policy, the following types of personal data may be processed, depending on the specific Google service:
For more information on how Google uses data from websites with integrated Google services, please refer to Google's privacy policy.
Please refer to Google's privacy policy for information on the purpose and scope of the data processing through Google as well as your rights and options for protecting your privacy. Information about your privacy settings can be found in the Google privacy settings.
We use Google Web Fonts in order to make sure our content is displayed correctly and is visually appealing across all browsers. Our fonts used via Google Web Fonts are hosted locally, so that no data processing by Google takes place.
Our websites use Font Awesome by the provider Fonticons, Inc. to present fonts consistently. When accessing our websites, your browser will load the web fonts provided by Fonticons into its cache to properly display texts and fonts. Your browser establishes a connection to the servers of Google in the process. To establish this connection, Fonticons will process your IP address.
The legal basis for the processing of data is Art. 6 (1) f GDPR.
For more information, please refer to the Fonticons privacy notice. You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, choosing not to provide us with your personal data may inhibit the functionality of our websites.
You have multiple options for contacting us.
We provide multiple ways for you to contact us through our websites (e-mail, post, phone, chat). In this case, we store the personal data you transmit to us in connection with contacting us (e.g. e-mail address, address details, telephone number, or other personal data resulting from the content).
If your contact relates to a contract or is a pre-contractual contact, Art. 6 (1) (b) GDPR is the legal basis. In all other cases, the legal basis for processing your data is Art. 6 (1) (f) GDPR. It is our legitimate interest to process your contact requests.
The purpose of data processing is to process your contact request. The data will be processed for this purpose only. In this context, your data will not be passed on to third parties.
After the contact request has been fully processed, we will restrict your data for further processing. Your data will be deleted upon the expiration periods set by tax and trade law. These are 10 years for booking voucher as of § 147 (1) of the German fiscal code (AO) and 6 years for business records as of § 257 (1) of the German commercial code (HGB).
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, choosing not to provide us with your personal data may result in you not being able to use our contact form or not fully, or not being able to contact us.
As part of our online tools, you can provide your e-mail address for the purpose of contacting you for feedback. In this case, your e-mail address will be passed on to the team responsible for developing the tools together with some technical data on the status of the respective tool when the feedback is sent, which is not suitable for identifying you as a person.
The processing of your e-mail address in this context is based on your consent (Art. 6 (1) (a) GDPR).
Right of revocation
You can revoke your consent at any time, for example by sending an e-mail to de-data-protection@igus.net.
The purpose of data processing is exclusively to obtain feedback on the function of our online tools. Your e-mail address will be passed on to the developers of our online tools exclusively for this purpose and will not be processed by us in any other way.
We will store your personal data for 3 months, after which we will delete it.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, if you do not provide us with the above-mentioned data, we will not be able to contact you to get your feedback.
In addition to the contact methods mentioned in 4.1., we offer you the option of contacting us via the messenger application WhatsApp provided by WhatsApp Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland ("WhatsApp"). In this case we process your telephone number linked to your WhatsApp account. We reserve the right to identify existing customers based on this telephone number by matching it in our CRM system. Our WhatsApp integration works via the WhatsApp Business API.
We would like to point out that this communication takes place via the WhatsApp application and we have no control over which data is recorded by WhatsApp as part of this communication or as part of the operation of a WhatsApp account or for what purposes the data is processed. For more detailed information on data processing by WhatsApp, please refer to the WhatsApp privacy policy.
The processing of your e-mail address in this context is based on your consent (Art. 6 (1) (a) GDPR).
Right of revocation
You can revoke your consent at any time, for example by sending an e-mail to de-data-protection@igus.net.
The purpose of data processing is to process your contact request. The data will be processed for this purpose only. In this context, your data will not be passed on to third parties.
We store your personal data for 3 years, after which it will be deleted by us.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, if you do not provide us with the above-mentioned data, we will not be able to contact you to get your feedback.
You can find information about our vacancies on our websites.
You have the opportunity to apply for vacancies via our websites. The personal data transmitted in connection with your application will be stored by us. Specifically which data is processed can be inferred from the respective input forms. We only specify those fields as mandatory in the forms that are absolutely necessary for the use of the respective service.
We will pass on your personal data to our partner company, rexx systems GmbH, Süderstrasse 75-79, 20097 Hamburg, within the scope permitted by law, which provides the software used for applicant management. This company is obligated to comply with the applicable data protection regulations; in particular, the company may process the data exclusively for the fulfilment of its tasks on our behalf and only in accordance with our instructions.
For your participation in the application process, it is necessary to provide personal data that originates from the documents you have provided to us, such as your covering letter, CV, application photograph, references or other professional qualification certificates. This data may include personal master data such as first name, surname, address, date of birth, contact details such as telephone number or e-mail address, as well as data in connection with your academic and/or professional career such as school and employment references, data on training, work experience placements or previous employers.
In addition to the standard application process, we offer the option of having your application documents for unsolicited applications voluntarily evaluated by artificial intelligence with the aim of forwarding them to the most suitable department within our company based on your qualifications. The artificial intelligence we use for this purpose is based on the Azure OpenAI Studio service provided by Microsoft Ireland Operations Limited, One Microsoft Court, South County Business Park, Leopardstown, Dublin 18, Ireland ("Microsoft"). This artificial intelligence is not trained at all on the basis of your data. For more information on data processing by Microsoft, please refer to the following pages:
Artificial intelligence cannot make decisions independently, but acts only as a tool to support human work. To ensure that your profile is assigned to the appropriate department, only data relating to your professional qualifications should be used; we therefore recommend that you do not have any application documents containing sensitive personal information evaluated via this process.
In addition to applying via our online tool, you have the option of applying for an open position using one of the specified contact channels (see Section 4.1).
For your participation in the application process, it is necessary to provide personal data that originates from the documents you have provided to us, such as your covering letter, CV, application photograph, references or other professional qualification certificates. This data may include personal master data such as first name, surname, address, date of birth, contact details such as telephone number or e-mail address, as well as data in connection with your academic and/or professional career such as school and employment references, data on training, work experience placements or previous employers.
Within the scope of what is legally permissible, we will forward your personal data to our partner company, rexx systems GmbH, Süderstrasse 75-79, 20097 Hamburg, which provides the software used for applicant management. This company is in turn obliged to comply with the applicable data protection regulations; in particular, the company may process the data exclusively for the fulfilment of its tasks on our behalf and only in accordance with our instructions.
The personal data provided as part of your application will be processed by us exclusively for the purpose of selecting applicants. For the processing of applications, we limit ourselves to the information you have provided directly. This may also include information that you have stored on professional online networks or job portals. If we ask for your gender in the form of the desired form of address as part of the application process, this is solely because we want to address you in the correct way when writing or speaking to you.
The purpose of AI-supported evaluation is to optimise our internal processes.
The processing of personal data is based on Art. 88 (1) GDPR in conjunction with Section 26 BDSG (German Federal Data Protection Act).
Processing by means of artificial intelligence and in our applicant pool takes place exclusively on the basis of your consent (Art. 6 (1) (a) GDPR).
In the event that the application results in an employment relationship, your personal data will be transferred to the personnel file.
If an application is rejected, the data will be deleted by us six months after the vacancy has been filled, unless you have consented to your personal data being included in our applicant pool. The legal basis for processing in this case is Art. 6 (1) (a) GDPR. You can revoke the consent you have given us at any time.
Right of revocation
You have the right to revoke your consent at any time without giving reasons with effect for the future, for example by sending an e-mail to de-data-protection@igus.net.
In this case, your data will be deleted from the corresponding systems.
Provision of your personal data is necessary to submit an application. Failure to provide this information will prevent us from processing your application.
During telephone calls, we use the transcription service provided by bliro GmbH, Schellingstrasse 112, 80798 Munich. The audio of the conversation is streamed in real time and used to create a transcript and summary of the conversation. The audio recording of the conversation is not saved in any form; at no time is more than 400 milliseconds of the conversation audio available.
No personal data is processed other than the names of the participants and any information resulting from the content of the conversation.
You can find more detailed information on data processing by bliro GmbH in the bliro privacy policy and in the information document on data protection and the legally compliant use by bliro.
The transcript service is used on the basis of our legitimate interest as a company. The legal basis for data processing for the creation of the transcript is therefore Art. 6 (1) (f) GDPR. In the event that the content of the transcript indicates that it is subject to commercial and tax law retention obligations, the legal basis is Art. 6 (1) (c) GDPR.
Right of revocation
You can object to the use of the transcription service at any time, whether before, during or after the transcribed conversation. In this case, the service will be deactivated immediately and the transcript and the summary based on it will be deleted, provided they are not subject to any other retention obligations.
Automatic transcription is intended to reduce the workload associated with processing conversations, as conversation notes no longer have to be made by hand.
We only store the conversation notes for as long as they are relevant to us. Storage is therefore linked to the deletion period of the contact details of the conversation participants in our CRM system. This depends on the respective contact, but is generally 3 years after the last contact.
If the legal basis is Art. 6 (1) (c) GDPR, your data will be deleted after expiry of the retention periods under tax and commercial law. These are 10 years for accounting documents in accordance with Section 147 (1) of the German Fiscal Code (AO) and 6 years for business documents in accordance with Section 257 (1) of the German Commercial Code (HGB).
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, if you do not provide us with the above-mentioned data, we will not be able to contact you to get your feedback.
On our websites, it is possible to subscribe free of charge to receive regular updates and content from igus.
When registering, we process the following personal data:
We collect your consent for the processing of your data as part of the sign-up process. We secure the registration through a so-called double opt-in procedure. We do this to ensure that the e-mail address provided in connection with the marketing e-mail subscription really belongs to you. After entering the required information, you will receive an automated e-mail with an activation link. You must confirm this link to subscribe to our marketing e-mails.
Our promotional e-mails use tracking pixels. These are miniature graphics that are embedded in e-mails sent via HTML-format. They allow us to do statistical logfile analysis, as we can tell how many users opened each e-mail by how many users loaded the tracking pixel. Our aim is to optimise our online marketing campaigns.
The legal basis for processing your personal data is Art. 6 (1) (a) GDPR.
Right of revocation
You have the right to withdraw your consent at any time without giving reasons with effect for the future, for example by clicking on the unsubscribe link contained in every e-mail.
The purpose of processing is to subscribe to the marketing e-mail. The data will be processed for this purpose only. We lawfully transmit your data to our service provider salesforce.com Germany GmbH. Further information can be found in the Salesforce privacy policy.
We will store your personal data for the duration of your respective subscription. You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, if you do not provide us with the data mentioned, we will not be able to send you any marketing e-mails.
On our websites, you have the option of requesting tickets for upcoming industrial trade fairs where igus is represented in exchange for your personal data.
Specifically, this is a purchase contract in which igus provides you with the corresponding ticket in exchange for the provision of the following personal data:
Furthermore, by concluding the contract, you agree to the processing of your data for the purpose of sending marketing e-mails. The processing of your data in this context complies with Section 5.1 of this privacy policy.
The legal basis for processing your personal data is your consent in accordance with Art. 6 (1) (a) GDPR. The conclusion of the contract is voluntary.
Right of revocation
You have the right to withdraw your consent at any time without giving reasons with effect for the future, for example by clicking on the unsubscribe link contained in every e-mail.
The purpose of processing your data is to create and provide your trade show ticket and to manage your subscription to marketing e-mails. We will pass on your data in this context to the relevant trade show organisers and to our external service provider for sending marketing e-mails, salesforce.com Germany GmbH.
We will store your data until the end of the relevant trade show and until you withdraw your consent to processing for the purpose of sending marketing e-mails.
For some of the white papers available for download on our website, we levy a price in the form of obtaining your consent to use your e-mail address for sending marketing communication.
The data collected for the provision of the white paper corresponds to the respective form.
Furthermore, by concluding the contract, you agree to the processing of your data for the purpose of sending marketing e-mails. The processing of your data in this context complies with Section 5.1 of this privacy policy.
The legal basis for processing your personal data is your consent in accordance with Art. 6 (1) (a) GDPR. The conclusion of the contract is voluntary.
Right of revocation
You have the right to withdraw your consent at any time without giving reasons with effect for the future, for example by clicking on the unsubscribe link contained in every e-mail.
The purpose of processing your data is to provide you with your white paper by e-mail and to manage your subscription to marketing e-mails. We will pass on your data in this context to the relevant trade show organisers and to our external service provider for sending marketing e-mails, salesforce.com Germany GmbH.
We will store your data until you withdraw your consent for processing for the purpose of sending marketing e-mails.
If you subscribe to our newsletter or provide your personal data on our website in connection with the free download of documents (only with your consent; documents can also be downloaded without subscribing to the newsletter), we will process the personal data you have provided in order to send you regular information about products, news, trade fairs and events by email.
Our promotional e-mails use tracking pixels. These are miniature graphics that are embedded into e-mails sent via HTML-format. They allow us to do statistical logfile analysis, as we can tell how many users opened each e-mail by how many users loaded the tracking pixel. Our aim is to optimise our online marketing campaigns.
The legal basis for processing your personal data is Art. 6 (1) (a) GDPR.
Right of revocation
You have the right to revoke your consent at any time without giving reasons with effect for the future, for example by clicking on the link contained in every e-mail to end your subscription or by sending a message to de-data-protection@igus.net.
The purpose of processing is to conduct marketing measures. We lawfully transmit your data to our service provider salesforce.com Germany GmbH. Further information can be found in the Salesforce privacy notice.
We save your personal data until you revoke your consent. Upon your revocation, we will delete all of your personal data unless you have explicitly consented to it also being processed for other purposes or we have a legal reason for keeping it that we communicated to you.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, in that case we are unable to send you any information on our products by e-mail.
Provided that we have received your personal data (first name, surname, email address) in connection with the sale of a product or service and you have not objected to this, we reserve the right, in accordance with Section 7 (3) of the Act against Unfair Competition (UWG), to send you regular offers by email for products from our range that are similar to those you have already purchased.
Our promotional e-mails use tracking pixels. These are miniature graphics that are embedded in e-mails sent via HTML-format. They allow us to do statistical logfile analysis, as we can tell how many users opened each e-mail by how many users loaded the tracking pixel. Our aim is to optimise our online marketing campaigns.
The legal basis for processing your personal data is Art. 6 (1) (f) GDPR. We have a legitimate interest in contacting our customers.
Right to objection (Art. 21 GDPR)
You have the right to object to the processing of your personal data at any time with effect for the future, for example via de-data-protection@igus.net or via the objection link contained in every promotional e-mail.
We will cease all processing of your personal data unless we either can demonstrate compelling legitimate grounds for our processing that override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.
The purpose of processing is to conduct marketing measures. We lawfully transmit your data to our service provider salesforce.com Germany GmbH. Further information can be found in the Salesforce privacy notice.
We save your personal data until you revoke your consent. Upon your revocation, we will delete all of your personal data unless you have explicitly consented to it also being processed for other purposes or we have a legal reason for keeping it that we communicated to you.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, in that case we are unable to send you any information on our products by e-mail.
We reserve the option to process your personal data (first/last name, physical address, position, company, igus customer number) in order to send you information on our products by post.
The legal basis for processing your personal data is Art. 6 (1) (f) GDPR. We have a legitimate interest in contacting our customers for promotional purposes.
Right to objection (Art. 21 GDPR)
You have the right to object to the processing of your personal data at any time without stating any reasons with effect for the future. You can do so by sending an e-mail to de-data-protection@igus.net.
We will cease all processing of your personal data unless we either can demonstrate compelling legitimate grounds for our processing that override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.
The purpose of processing is to conduct marketing measures.
We lawfully transmit your data to our external service providers for the purpose of printing and mailing.
We save your personal data until you revoke your consent. Upon your revocation, we will delete all of your personal data unless you have explicitly consented to it also being processed for other purposes or we have a legal reason for keeping it that we communicated to you.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, in that case we are unable to send you any information on our products and services by post.
We offer first time customers the option of receiving a welcome box containing a range of our products free of charge. Customers will receive an e-mail invitation after their first purchase. Should they accept this offer, we shall process their data (first/last name, physical address, position, company) in order to deliver the welcome box.
The legal basis for processing your personal data is Art. 6 (1) (a) GDPR. To avoid unnecessary plastic waste, we only send welcome boxes to customers who request them (= have given their consent).
Right of revocation
You have the right to revoke your consent at any time without giving reasons with effect for the future by sending a message to de-data-protection@igus.net .
The purpose of processing is to conduct marketing measures. We lawfully transmit your data to our service provider johnen-druck GmbH & Co KG. Further information can be found in the Johnen Druck privacy notice.
We save your personal data until you revoke your consent. Upon your revocation, we will delete all of your personal data unless you have explicitly consented to it also being processed for other purposes or we have a legal reason for keeping it that we communicated to you.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, in that case we are unable to send you any information on our products and services by post.
Through the online tools on our website, you have the option of requesting a guarantee certificate for your specific application. For this purpose we process your personal data (name & e-mail address).
Data processing in connection with the creation of your certificate is based on Art. 6 (1) (b) GDPR, i.e. it is a pre-contractual process.
The purpose of the data processing is to offer guarantee certificates to our customers and interested parties. It is necessary to process your data to properly assign the certificate as well as to send it to you.
We reserve the right to conduct a matching process in our CRM software Salesforce based on the data provided by you, in order to internally assign the guarantee certificate to your company. We lawfully transmit your data to our service provider salesforce.com Germany GmbH. Further information can be found in the Salesforce privacy notice.
We save your personal data until you revoke your consent. Upon your revocation, we will delete all of your personal data unless you have explicitly consented to it also being processed for other purposes or we have a legal reason for keeping it that we communicated to you.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, it is not possible to create your guarantee certificate or have it sent to you without you providing your data.
In special circumstances, we offer the option of registering to be notified as soon as a product is available before it goes on sale. For this purpose, personal data (name, address, contact details) is collected.
Data processing in connection with the creation of your certificate is based on Art. 6 (1) (b) GDPR, i.e. it is a pre-contractual process.
This service is not a newsletter and is designed exclusively for persons who have expressed an interest in purchasing. The purpose is to make one-off contact and to prepare the contract when the corresponding product is launched.
We reserve the right to conduct a matching process in our CRM software Salesforce based on the data provided by you. We lawfully transmit your data to our service provider salesforce.com Germany GmbH. Further information can be found in the Salesforce privacy policy.
We save your personal data until you revoke your consent. Upon your revocation, we will delete all of your personal data unless you have explicitly consented to it also being processed for other purposes or we have a legal reason for keeping it that we communicated to you.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, if you do not provide us with this data, it will not be possible to contact you.
You can use our website to order so-called sample boxes with extracts from our product range. To do this, we collect your name, contact details, company and address.
The legal basis for processing your personal data is Art. 6 (1) (b) and (f) GDPR. The data is primarily collected for the purpose of carrying out the order. In addition, we also store your data to prevent misuse of this offer by ordering excessive sample boxes.
Right to objection (Art. 21 GDPR)
You have the right to object to the processing of your personal data at any time without stating any reasons with effect for the future, for example by e-mail to de-data-protection@igus.net.
We will cease all processing of your personal data unless we either can demonstrate compelling legitimate grounds for our processing that override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.
The purpose of data processing is to carry out the order and to protect our interests against misuse.
We will store your personal data for a maximum of 3 years after the order has been processed, provided that no further communication takes place after this. In this case, the deletion period is 3 years after the time of the last communication.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, in that case we are unable to send you any information on our products and services by post.
We conduct user surveys on our websites. These surveys can be initiated through or feedback form or as a reaction to various user behavior such as canceling the order process. Should you choose to fill out the feedback form, the following data may be transferred to us (as entered by you):
Depending on the context of each form we may in certain cases deem some of the data listed as optional above as required if we consider it necessary for later communication.
The legal basis for the processing of the data provided as part of the survey is Art. 6 (1) (a) GDPR. The legal basis for processing the data processed in the context of embedding the surveys on our websites is Art. 6 (1) (f) GDPR.
The data is used exclusively for the evaluation of the survey and for any subsequent communication. To this end, we forward you data to our sub-processor Survicate.
Survicate, Przyrynek 14, 00-219 Warszawa, Poland, is a service for running and evaluating surveys. We use Survicate for the purpose of collecting feedback from users in order to improve our websites and other services. For more information on how Survicate processes data, please refer to the Survicate privacy notice.
We reserve the right to conduct a matching process between the data provided via surveys and our customer database in Salesforce. By assigning your contact request to your customer profile, we are able to respond to your contact requests more effectively.
Right of revocation
You have the right to revoke your consent at any time without giving reasons with effect for the future by sending a message to de-data-protection@igus.net.
We delete the results of each survey as soon as we stop using the results of that survey.
You have the option of registering on our websites with a user account in our shop system. Any personal data transmitted during account creation is processed by us. All that is required to create an account is an e-mail address. After completing the form, you will receive a registration e-mail to the specified address containing a link leading to a confirmation page to complete the registration process. When creating an account, we compare the e-mail address provided with information from our contact database. Should any information be available here, it will be assigned to the corresponding account. The provision of further data may be necessary to use certain functionalities. These correspond to the respective form. After registration you may log in to your user account at any time by entering your e-mail address and password and by products from our online shop.
The legal basis for processing the data is Art. 6 Para. 1 a) GDPR.
Right of revocation
You have the right to revoke your consent at any time with effect for the future without having to name your reasons by deactivating your user account.
If you do so, however, you will no longer be able to use the functions associated with having created an account.
We process your data to manage your user account. If necessary, we pass on your data to our partner companies within the scope of what is legally permissible, if doing so is necessary for contract fulfilment. These companies are obligated to comply with the applicable data protection regulations; in particular, these companies may process the data exclusively for the fulfilment of their tasks on our behalf and only in accordance with our instructions.
We store the data for as long as your account remains activated.You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, in that case it is not possible to complete the registration process.
On our websites, you have the option of placing orders in our online shop. In order to process this order, we process the data provided by you through the order process (including name, billing and delivery address, e-mail address, payment details). We use the data for order processing and if necessary for communication with you.
The data processing in connection with the ordering process is carried out on the basis of Art. 6 (1) (b) GDPR, i.e. the processing of your data is necessary for handling the order.
The additional processing by artificial intelligence is based on our legitimate interest in improving our internal processes in accordance with Art. 6 (1) (f) GDPR.
The purpose of the data processing is the execution of rental or purchase contracts as well as customer support services. In addition, we also use your personal data to assert rights arising from contracts concluded or initiated with you.
We process your data for the duration of our contractual relationship. This also includes the initiation of a contract (pre-contractual legal relationship). Your data will be deleted after expiry of the retention periods under tax and commercial law. These are 10 years for accounting documents in accordance with Section 147 (1) of the German Fiscal Code (AO) and 6 years for business documents in accordance with Section 257 (1) of the German Commercial Code (HGB).
The provision of your personal data is necessary for the conclusion of the contract.
You can also place orders by sending your order data to the designated inboxes. The data we process for this purpose corresponds to the content of the order document sent. We use the data for order processing and if necessary for communication with you.
To optimise our internal processes and enable the fastest possible processing of incoming orders, incoming orders are read and created in our systems using artificial intelligence. For this purpose, we use the service provided by Workist GmbH, Linienstraße 126, 10115 Berlin.
The data processing in connection with the ordering process is carried out on the basis of Art. 6 (1) (b) GDPR, i.e. the processing of your data is necessary for handling the order.
The additional processing by artificial intelligence is based on our legitimate interest in improving our internal processes in accordance with Art. 6 (1) (f) GDPR.
The purpose of the data processing is the handling of rental or purchase contracts as well as customer support services. In addition, we also use your personal data to assert rights arising from contracts concluded or initiated with you.
We process your data for the duration of our contractual relationship. This also includes the initiation of a contract (pre-contractual legal relationship). Your data will be deleted after expiry of the retention periods under tax and commercial law. These are 10 years for accounting documents in accordance with Section 147 (1) of the German Fiscal Code (AO) and 6 years for business documents in accordance with Section 257 (1) of the German Commercial Code (HGB).
The provision of your personal data is necessary for the conclusion of the contract.
To prevent misuse, we reserve the right to transfer your personal data (e.g. name, address) to credit agencies for the purpose of carrying out a credit check. The transfer of data to credit agencies takes place exclusively within the scope of what is legally permissible, for the analysis of your previous payment behaviour as well as for the assessment of the risk of non-payment on the basis of mathematical-statistical procedures using address data as well as for the verification of your address (check of deliverability). Depending on the result of the credit check, we may not be able to offer you individual payment methods. We pass on your data to our service provider Dun & Bradstreet Deutschland GmbH, Robert-Bosch-Strasse 11, 64293 Darmstadt, Germany, to the extent permitted by law. Further information can be found in the Dun & Bradstreet privacy notice.
The legal basis for the transfer of your personal data for credit assessment is Art. 6 (1) (b) GDPR.
By conducting credit checks, we intend to minimise payment defaults and corresponding risks.
We process your data for the duration of our contractual relationship. This also includes the initiation of a contract (pre-contractual legal relationship). Your data will be deleted after expiry of the retention periods under tax and commercial law. These are 10 years for accounting documents in accordance with Section 147 (1) of the German Fiscal Code (AO) and 6 years for business documents in accordance with Section 257 (1) of the German Commercial Code (HGB).
The provision of your personal data is required to conduct a credit check.
We have integrated the Trusted Shops trust badge on our websites. The trust badge and the services advertised with it are an offer provided by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. When you access the trust badge, your web server automatically saves a server log file, which contains, for example, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. These are not evaluated.
Any other personal data shall only be transferred to Trusted Shops if you have consented to this, have decided to use Trusted Shops products after placing an order or have already registered for such use. In this case, the contractual agreement between you and Trusted Shops shall apply.
For more information on the data protection of Trusted Shops GmbH, please refer to the Trusted Shops privacy notice.
The legal basis for processing your personal data is Art. 6 (1) (f) GDPR. We have an overriding legitimate interest in the optimal marketing of our product range.
The purpose is to optimise our range of products and our websites.
The access data will be deleted at the latest seven days after the end of your visit to the website.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, choosing not to provide us with your personal data may inhibit the functionality of our websites.
During the payment process in our online shop, you have the option of choosing between different payment methods to complete the payment transaction. In addition to payment on account, where we send an invoice to the contact address you have provided, and payment in advance, we also offer other payment methods to make your purchasing in our online shop as convenient as possible.
Credit card
You have the option of paying by credit card. These payments are processed entirely by our service provider EVO Payments. We can only detect the validity period of your credit card; all other personal data that you provide in connection with payment by credit card is processed exclusively by EVO Payments.
Further information on the processing of your personal data by EVO Payment can be found in the data protection notice of EVO Payment.
The legal basis is Art. 6 (1) (b) GDPR, i.e. the processing of your data is necessary for the performance of the agreement regarding payment of your purchase by credit card.
Your data will be deleted after expiry of the retention periods under tax and commercial law. These are 10 years for accounting documents in accordance with Section 147 (1) of the German Fiscal Code (AO) and 6 years for business documents in accordance with Section 257 (1) of the German Commercial Code (HGB).
The provision of your personal data is required for payment by credit card.
PayPal
You have the option of making payments via PayPal. The European operating company of PayPal is PayPal (Europe) S.à.r.l. & Cie. S.C.A., 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg. Payments are processed via your PayPal account. If you do not have a PayPal account, you can make virtual payments via credit card. If you select "PayPal" as the payment method during the ordering process, your personal data will be transmitted to PayPal. The personal data transmitted to PayPal are usually first name, surname, address, e-mail address, IP address, telephone number, mobile phone number or other data necessary for payment processing. Personal data in connection with the respective order is also necessary for the processing of the sales contract. The data transmitted to PayPal may be transmitted by PayPal to credit agencies. This transmission is used for checking a person's identity and credit. For more information on PayPal's data protection, please refer to PayPal's privacy notice.
The legal basis for data processing is Art. 6 (1) (b) GDPR, i.e. the processing of your data is necessary for the performance of the agreement regarding payment of your purchase by PayPal.
Your data will be deleted after expiry of the retention periods under tax and commercial law. These are 10 years for accounting documents in accordance with Section 147 (1) of the German Fiscal Code (AO) and 6 years for business documents in accordance with Section 257 (1) of the German Commercial Code (HGB).
The provision of your personal data is required for payment via PayPal.
We operate online presences on social networks and platforms (social media presences). On our social media presences, we regularly publish and share content, offers, and product recommendations.
With every interaction on our social media presences, your personal data is automatically collected and stored by the operators of the social network in question for market research and advertising purposes. It cannot be ruled out that the collected data may also be processed outside the European Union. Among other things, this may make it more difficult to enforce the rights of data subjects. So-called usage profiles are created from the collected data using pseudonyms . These can be used, e.g, to place advertisements within and outside the social networks that presumably correspond to your interests. For these purposes, cookies or similar technologies that record your usage behaviour are stored on your device.
We generally collect all communications, content, and other information you share with us when you visit our social media presences, such as when you post something on one of our social media presences or send us private messages. In addition, if you have an account with the relevant social network, we may see your public information, such as your username, information in your public profile, and content you share with a public audience, depending on your privacy settings.
The type, scope and purposes of the processing of your personal data in social networks are primarily determined by the operators of the social networks. For further information on data processing by the respective provider and your rights in this regard and options for protecting your privacy, please refer to the privacy policies of the provider in question:
We operate a Facebook fan page. In this context, Facebook provides us with so-called "Page Insights". With each of your interactions with fan pages, Facebook records your usage behaviour by means of cookies and similar technologies. These are anonymised statistics that can give us information about how users interact with our posts or other content. An assignment to your person is not possible. We have no access to the personal data used by Facebook to create Page Insights ("Page Insights data"). The selection and processing of page insights data is done exclusively by Facebook.
Page Insights provide us with insights into how you use our fan pages, what your interests are in our fan pages, and what topics and content are particularly popular. This allows us to optimise our fan page activities, for example, by better responding to the interests and usage habits of our audience when planning and selecting our content.
We and Facebook are jointly responsible for processing your data in connection with Page Insights. To this end, we and Facebook have entered into an agreement specifying which company fulfills which data protection obligations under the GDPR with respect to the processing of Page Insights data.
You can view the agreement with Facebook here.
A compilation of the essential contents of this agreement (including a list of Page Insights data) can be found here.
If you are asked by the respective social network operator for consent to data processing, the legal basis for data processing is Art. 6 (1) (a) GDPR in conjunction with § 25 TDDDG. Otherwise, the legal basis is Art. 6 (1) (f) GDPR. We have an overriding legitimate interest in the optimised presentation of our offers and effective communication with our customers and interested parties.
Right of revocation
You have the right to revoke your consent with effect for the future at any time without giving reasons. If you do not agree with the future transmission of your data in the context of the use of our social media presences, you have the option to object to the data processing through the following links depending on the social network provider:
Revoking your consent may limit the functionalities of our websites.
Right to objection (Art. 21 GDPR)
You have the right to object to the processing of your personal data at any time without stating any reasons with effect for the future. You can do so by sending an e-mail to de-data-protection@igus.net.
We will cease all processing of your personal data unless we either can demonstrate compelling legitimate grounds for our processing that override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.For the processing of your Page Insights data together with Facebook, we have agreed with Facebook that Facebook is primarily responsible for providing you with information about the processing of your Page Insights data and for enabling you to exercise your data protection rights under the GDPR (e.g. right to object). For more information about your data protection rights in relation to Page Insights and how you can exercise them directly with Facebook, please click here.
You can also exercise your rights in connection with processing activities that concern our joint responsibility with Facebook with us, e.g., by sending an e-mail to de-data-protection@igus.net. In this case, we will forward your enquiry to Facebook without delay.
Our online presence is aimed at optimised offer presentation and effective communication with our customers and interested parties.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract. However, choosing not to provide us with your personal data may inhibit the functionality of our websites.
As part of some of our social media presences, we offer the possibility to download content such as white papers about our products. We will use the contact details provided in this way to contact you once regarding the downloaded content. The recorded data correspond to the respective form.
If you are asked by the respective social network operator for consent to data processing, the legal basis for data processing is Art. 6 (1) (a) GDPR. Otherwise, the legal basis is Art. 6 (1) (f) GDPR. We have an overriding legitimate interest in contacting potential customers who have made a clear declaration of interest in our products.
Right of revocation
You have the right to revoke your consent at any time without giving reasons with effect for the future, for example by sending an e-mail to de-data-protection@igus.net.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract.
You have the option to submit reports in our whistleblowing system. No personal data is collected outside the content of the respective reports and the corresponding form. The exact scope of the processed personal data therefore depends on the respective report.
The reports are forwarded within igus SE & Co. KG to the persons responsible for the relevant area, usually employees from the Human Resources department.
Our whistleblowing system is based on the Hintbox software provided by lawcode GmbH, Universitätsstrasse 3, 56070 Koblenz.
In addition to the simple reporting function, you have the option of creating a user account.
The creation of reports and an account is voluntary. The legal basis is therefore Art. 6 (1) (a) GDPR.
Right of revocation
You have the right to revoke your consent at any time without giving reasons with effect for the future, for example by sending an e-mail to de-data-protection@igus.net or by arranging for your account to be deleted via the whistleblowing system. Depending on the relevant report, this may require the deletion of the corresponding report.
The purpose of data processing is to comply with legal requirements under the German Hinweisgeberschutzgesetz (Whistleblower Protection Act).
Reports are stored for up to 2 months after processing is complete.
You are under no obligation to provide your personal data. Data provision is required by neither law nor contract, nor is it necessary for the conclusion of a contract.
If we process your personal data, you are a data subject according to art. 4 No. 1 GDPR with the following rights towards us:
Right to objection (Art. 21 GDPR)
In accordance with Art. 21 GDPR, you have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal data based on Art. 6 (1) (e) or (f) GDPR; this also applies to profiling based on these provisions.
We will cease all processing of your personal data unless we either can demonstrate compelling legitimate grounds for our processing that override your interests, rights and freedoms, or the processing serves the purpose of asserting, exercising or defending legal claims.
If you wish to exercise your rights, please contact our data protection officer at de-data-protection@igus.net.
We would like to point out that in certain cases we may request additional information from you in order to establish your identity. In this way, for example, when exercising the right to information, we can ensure that information is not released to unauthorised persons.
We conduct no automated decision-making on our websites.
We use technical and organisational security measures to protect your personal data against coincidental or intentional manipulation, loss, destruction or access through unauthorized persons. We are continuously improving our security measures according to the state of the arts.
Our websites contain links to websites of external parties. We have no influence on and do not control if these parties comply with the applicable data protection regulations. If you believe that linked external sites violate applicable law or host otherwise inappropriate content, please let us know. We will review your notice and remove the external link if necessary. We are not responsible for the content and availability of the linked external websites.
Through continued development of our websites it may become necessary to adjust the privacy policy. We reserve the right to make changes to this privacy policy at any time with effect for the future. The version available at the time of your visit to the website is applicable.