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Guarantee for energy chains

Why energy chain guarantee?
Energy chains often have a service life of over 10 years (depending on the application, environment and dynamic parameters). The new guarantee service gives customers the confidence of being able to design their individual application right and always choose the most cost-effective e-chain that works reliably.

When does the guarantee start?
The guarantee is valid for new purchases as of 15/02/2020. It begins with the delivery date of the energy chain and covers all e-chain component failure due to wear and tear.When does the guarantee end?
The guarantee ends at the end of the 4-year period, starting from the date of delivery.Is there a guarantee on the installed cables?
The chainflex cables used in the e-chain also come with a guarantee of up to 4 years.
More information

In which countries is the e-chain guarantee valid?
The e-chain guarantee is valid around the world. The issuing authority is igus GmbH, no matter from where you request the guarantee certificate via the service life calculator.
What is the scope of the guarantee, exactly?
For the given guarantee period, igus provides a free replacement (delivery ex works). This only applies to igus e-chain components that fail due to wear and tear.What is excluded from the e-chain® guarantee?
This does not include failure due to mechanical impact and damage due to incorrect assembly.Is the guarantee prolonged due to the delivery of a replacement?
Shipping of replacement parts does not extend the guarantee period.

When does the service life guarantee apply?
The e-chain service life guarantee is valid for the number of double strokes calculated according to the igus online service life calculator, or until 4 years from the delivery date, whichever comes first. The guarantee applies to all energy chains that can be selected in the service life calculator.
Request guarantee now

Tech up

Tech up

  • Up to 4 years guarantee on all e-chain® components
    that have failed due to wear and tear1
  • Guarantee that your application is designed exactly right
  • Generate a guarantee certificate with the e-chain® service life calculator
  • The chainflex cables used in the e-chain also come with a guarantee of up to four years.
  • Online tool calculates the service life of the e-chains in double strokes
1The e-chain service life guarantee is valid for the number of double strokes calculated according to the igus online service life calculator.
Cost down

Cost down

  • Always choose the most cost-effective e-chain that works reliably
  • Free replacement parts for e-chains that fail due to wear and tear
  • Receive guarantee certificate via e-mail


  • Using the data from the test laboratory, the e-chain service life calculator determines the
    service life for igus
    standard energy chains   in customer-specific applications
  • Data from over 10 billion e-chain  test cycles per
    year are incorporated into the e-chain service life calculator
  • Calculate an e-chain service life and request a certificate:  Test it here


  • Select long service life and extend durability
    of the application
  • Have your energy chain recycled at the end of its life cycle with the igus chainge recycling program
  • igus supports the plastics circular economy and is investing in chemical recycling

It's simple:

e-chain guarantee Call up service life calculator and enter application parameters
e-chain guarantee Click on the button "Request guarantee" to have the certificate sent to you by e-mail
Request guarantee now

The basis for all service life calculations

To determine the service life of its products, igus puts them through their paces under the most adverse conditions all the way up to a total failure in their own 3,800m2 laboratory. The result: 10 billion e-chain cycles per year. 

Using the data from the test laboratory, the e-chain service life calculator determines the operating time of igus standard energy chains in specific applications. Over 4,000 tests and more than 7,500 results flow into the online tool. More tests are performed every day in the endeavour to deliver more precise statements about the service life. Therefore, igus is the only supplier in the world to offer a 4-year guarantee on their energy chains.


I look forward to answering your questions

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Monday to Friday from 7 am - 8 pm.
Saturdays from 8 am- 12 pm.



The terms "Apiro", "AutoChain", "CFRIP", "chainflex", "chainge", "chains for cranes", "ConProtect", "cradle-chain", "CTD", "drygear", "drylin", "dryspin", "dry-tech", "dryway", "easy chain", "e-chain", "e-chain systems", "e-ketten", "e-kettensysteme", "e-loop", "energy chain", "energy chain systems", "enjoyneering", "e-skin", "e-spool", "fixflex", "flizz", "i.Cee", "ibow", "igear", "iglidur", "igubal", "igumid", "igus", "igus improves what moves", "igus:bike", "igusGO", "igutex", "iguverse", "iguversum", "kineKIT", "kopla", "manus", "motion plastics", "motion polymers", "motionary", "plastics for longer life", "print2mold", "Rawbot", "RBTX", "readycable", "readychain", "ReBeL", "ReCyycle", "reguse", "robolink", "Rohbot", "savfe", "speedigus", "superwise", "take the dryway", "tribofilament", "triflex", "twisterchain", "when it moves, igus improves", "xirodur", "xiros" and "yes" are legally protected trademarks of the igus® GmbH/ Cologne in the Federal Republic of Germany and where applicable in some foreign countries. This is a non-exhaustive list of trademarks (e.g. pending trademark applications or registered trademarks) of igus GmbH or affiliated companies of igus in Germany, the European Union, the USA and/or other countries or jurisdictions.

igus® GmbH points out that it does not sell any products of the companies Allen Bradley, B&R, Baumüller, Beckhoff, Lahr, Control Techniques, Danaher Motion, ELAU, FAGOR, FANUC, Festo, Heidenhain, Jetter, Lenze, LinMot, LTi DRiVES, Mitsubishi, NUM,Parker, Bosch Rexroth, SEW, Siemens, Stöber and all other drive manufacturers mention on this website. The products offered by igus® are those of igus® GmbH