Guarantee for energy chains

Why energy chain guarantee? 
Energy chains often have a service life of over 10 years (depending on the application, environment and dynamic parameters). The new guarantee service gives the buyer the security of knowing that their individual application has been designed exactly right and that they are always choosing the most favourable e-chain that is sure to work.

When does the guarantee start?
The guarantee applies to new purchases from 15 February 2020, starting on the date of delivery of the energy chain for all e-chain components that fail due to wear.

When does the guarantee end?
The guarantee ends at the end of the 4 years, starting from the delivery date.

Is there a guarantee on the installed cables?
We also provide a guarantee of up to 4 years on the chainflex cables installed in the e-chain.
Further information

In which countries does the energy chain guarantee apply?
The energy chain guarantee is valid internationally. The issuing authority is igus SE & Co. KG, regardless of the country in which you request the guarantee certificate via the service life calculator.

What is the exact scope of the guarantee?
For the specified guarantee period, igus will supply a replacement free of charge (delivery ex works). This only applies to igus e-chain components that have failed due to wear.

What is excluded from the energy chain guarantee?
Mechanical damage and damage caused by incorrect assembly are excluded.

Is the guarantee extended by a replacement delivery?
The guarantee period is not extended by a replacement delivery.

When does the service life guarantee apply?
The e-chain service life guarantee applies for the calculated number of double strokes according to the igus online service life calculator, but for a maximum of 4 years after the delivery date, whichever comes first. The guarantee applies to all energy chains that can be selected in the service life calculator.